Marsh Global Consumer in the U.S. has received its sixth J.D. Power and Associates Call Center Certification in 2008 for providing "An Outstanding Customer Service Experience." The newest certification was received by the Marsh Private Client Services Las Vegas Service Center, which joins five other product categories in capturing this honor, including Life & Health Affinity Services, Auto & Home Choice Services, Voluntary Benefit Services, Sponsored Program & Franchise Insurance Services, Professional Liability Insurance Services. Marsh Global Consumer was the first insurance broker in the United States to ever win this recognition.

"In achieving certification, Marsh Private Client Services has demonstrated its clear commitment to customer service,” according to J.D. Power and Associates. “Call center customers are particularly pleased with the general call center operations, as well as the courtesy and concern of the customer service representatives."

After a comprehensive audit and survey process, J.D. Power and Associates has designated Marsh Private Client Services as a J.D. Power and Associates Certified Call Center that provides "An Outstanding Customer Service Experience." Marsh remains the first U.S. insurance broker to receive this designation. J.D. Power and Associates conducts independent and unbiased surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to telecommunication services.

To become certified, the Marsh Global Consumer call center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. In addition, J.D. Power and Associates conducted a random survey of Marsh Global Consumer customers who recently contacted the call centers.

"The J.D. Power certifications are testimony to the leadership and the operational excellence that is exemplified by our business, and is a harbinger of our future growth and market prowess," said Henry S. Allen, president & CEO of the Marsh Global Consumer business. “We place great value on the delivery of expert customer service and we will continue to invest in the people, systems, and processes that deliver meaningful innovation and value to best serve our clients."

Marsh Global Consumer designs, sells, implements and administers insurance-related risk management and financial service programs that generate revenue, promote loyalty, reduce costs, and increase efficiency for sponsoring clients. These programs deliver vision, value, convenience, choice, and innovation to consumers and small businesses worldwide. Marsh professionals in this business provide consulting, broking, product and program design, marketing, and program management and administration services to individual clients and sponsoring organizations. Clients include employer groups, associations, financial institutions, membership organizations, corporate and other product and service providers. Through sophisticated, data-driven marketing strategies, Marsh Global Consumer expands customer access and program utilization, delivering increased security and asset protection on behalf of clients to consumers worldwide 1-2-1 To Many.

For J.D. Power and Associates Certified Call Center Program^SM information, please visit www.jdpower.com.