CLAIMS

The Marsh claims practice provides prompt, knowledgeable management of your claim during the full life cycle of the process. This service is included as part of our day-to-day responsibility to you and is, in fact, one of Marsh’s most important functions. Our job is to provide expert claims service to our clients should the need ever arise.


Our Claims ExpertiseTo achieve this goal, the claims consultant focuses on four main duties:

1. Advocacy – representing your interest in the event of a loss;
2. Coordination – ensuring your interests are protected during the course of a claim;
3. Monitoring – forwarding documents and ensuring the claims process is running smoothly; and
4. Advising – informing you of developments.


We will work with you to improve the efficiency and effectiveness of your claims management
program. Our services are tailored to your specific needs and will typically include:

  • Timely reporting of claims to insurers;
  • Assist in presentation of the claim (as required);
  • Provide detailed policy interpretations in response to Insurer positions;
  • Act as liaison between our clients and insurers/their representatives;
  • Assist in resolution of coverage issues when needed;
  • Assist in negotiation process with insurers/their representatives (as required);
  • Pursue interim payments;
  • Design and implement internal/external claims procedures;
  • Facilitate selection of third party administrators, lawyers, and other service providers; and
  • Provide presentations on claims-related topics.
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Post-Loss Damage Assessment and Business Recovery Management: Southern Alberta Floods
June 27, 2013  |  Views: 5726 |  Comments: 0 
Post-Loss Damage Assessment and Business Recovery Management: Southern Alberta Floods
The flooding, the worst that Southern Alberta has endured in decades, has led to numerous catastrophic and significant business interruption (BI) losses. Recovery from a catastroph...  Read More...
Lessons Learned from the Catastrophes of 2011: The Marsh Point of View
April 17, 2012  |  Views: 2251 |  Comments: 0 
Lessons Learned from the Catastrophes of 2011: The Marsh Point of View
We identify five major risk and insurance topics in the context of 2011 catastrophes.  Read More...
Small- and Medium-Size Organizations Real Canadian Claims Examples February 2012 Newsletter
February 29, 2012  |  Views: 5066 |  Comments: 0 
Small- and Medium-Size Organizations Real Canadian Claims Examples February 2012 Newsletter
No one wants to believe that a claim can happen to them, or their organization, but the reality is that claims happen all the time. When they do, claims often have a significant im...  Read More...
Obstructive Sleep Apnea - A Dangerous Road for Drivers
November 02, 2011  |  Views: 4896 |  Comments: 0 
Obstructive Sleep Apnea - A Dangerous Road for Drivers
What is OSA?Sleep apnea is a serious medical condition which is characterized by pauses or gaps in the breathing due to a partial blockage or closure of the upper airway during sle...  Read More...
Budgeting Strategically in 2012:  Defining Your Insurance and Risk Mitigation Investments
September 23, 2011  |  Views: 4847 |  Comments: 0 
Budgeting Strategically in 2012: Defining Your Insurance and Risk Mitigation Investments
Our panel of experts examine ways to find the appropriate mix of solutions for your risk management program.  Read More...
Webcast: Budgeting Strategically in 2012:  Defining Your Insurance and Risk Mitigation Investments (Replay)
August 30, 2011  |  Views: 3240 |  Comments: 0 
Webcast: Budgeting Strategically in 2012: Defining Your Insurance and Risk Mitigation Investments (Replay)
Our panel of experts examined ways to find the appropriate mix of solutions for your risk management program.  Read More...
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Senior Care Insurance
April 22, 2014  |  Views: 8850 |  Comments: 0  | Article Rating
Senior Care Insurance
In senior care, risk is everywhere. Senior living and long term care organizations face an ever-evolving array of issues that threaten reputation, financial viability, and even the...  Read More...
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Client Adviser: U.K. Disturbances
August 10, 2011  |  Views: 11961 |  Comments: 0  | Article Rating
Client Adviser: U.K. Disturbances
Following recent violence in London and throughout the United Kingdom, Marsh produced this client adviser to assist affected organizations.  Read More...
Proposed U.S. Food Modernization Act Passed By U.S. Senate — Moves One Step Closer to Reality
December 06, 2010  |  Views: 10966 |  Comments: 0  | Article Rating
Proposed U.S. Food Modernization Act Passed By U.S. Senate — Moves One Step Closer to Reality
With tainted food scares and recalls on the rise in the United States, the passage of the U.S. Senate Food Safety Modernization Act on November 30, 2010 could herald a fundamental ...  Read More...
Organizations Should Plan Ahead as Atlantic Hurricane Season Intensifies
September 20, 2010  |  Views: 9709 |  Comments: 0  | Article Rating
Organizations Should Plan Ahead as Atlantic Hurricane Season Intensifies
The 2010 Atlantic hurricane season had been forecasted to being “active to extremely active,” with the 11th named storm (Hurricane Karl) making landfall in Mexico last week.  Read More...
Pirate Attacks a Growing Concern
September 13, 2010  |  Views: 10224 |  Comments: 0  | Article Rating
Pirate Attacks a Growing Concern
Pirate attacks in the Gulf of Aden and Indian Ocean have become a prevalent concern, the most recent attack occurring last month. The geographical range of the pirates as well as ...  Read More...
Strong Earthquake Strikes New Zealand
September 07, 2010  |  Views: 9659 |  Comments: 0  | Article Rating
Strong Earthquake Strikes New Zealand
A 7.1 magnitude earthquake struck Christchurch, New Zealand this past weekend, causing extensive structural damage, widespread power outages, gas and water supply disruptions, and ...  Read More...
Hurricane Earl to Make Landfall in North Carolina Today
September 02, 2010  |  Views: 9924 |  Comments: 0  | Article Rating
Hurricane Earl to Make Landfall in North Carolina Today
Earl was downgraded to a category three hurricane today, with sustained winds of 125 mph, and is expected to pass near the North Carolina Outer Banks tonight, according to the Nati...  Read More...
Insurance Costs To Increase 'Modestly' For Offshore Energy Risks
August 06, 2010  |  Views: 10257 |  Comments: 0  | Article Rating
Insurance Costs To Increase 'Modestly' For Offshore Energy Risks
Major losses sustained in the Gulf of Mexico will not have the same market-changing impact on the upstream energy insurance market as other major events such as Hurricane Katrina, ...  Read More...
Severe Rains Flood Monterrey, Mexico
July 22, 2010  |  Views: 10091 |  Comments: 0  | Article Rating
Severe Rains Flood Monterrey, Mexico
Torrential rains hit Monterrey, Mexico earlier this month, flooding the town, killing at least 30 people, and shutting down border bridges, according to local newspaper reports.  Read More...
U.S. National Flood Insurance Program Reinstated Through Sept. 30, 2010
July 01, 2010  |  Views: 9497 |  Comments: 0 
U.S. National Flood Insurance Program Reinstated Through Sept. 30, 2010
The U.S. Congress reinstated the National Flood Insurance Program (NFIP) last night, ending a period of hiatus. The bill is retroactive to June 1, the day the program was halted, ...  Read More...
Thailand Enacts Stricter Fire Regulations
June 09, 2010  |  Views: 9882 |  Comments: 0  | Article Rating
Thailand Enacts Stricter Fire Regulations
Thailand's Ministry of Industry enacted a new fire regulation with more stringent fire protection system requirements on moderate- and high- risk factories.   Read More...
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September 16, 2011  |  Views: 4895
Marsh Webcast September 21—Budgeting Strategically in 2012
By applying a strategic approach to budgeting, organizations can ensure that the investments made in risk management—from insurance to mitigation to technology—are the right ones, ...  Read More...

Contacts
Contact information for inquiries and new claims
toronto.claims@marshcanadaclaims.com
Phone: 1 855 627 7454
Fax: 1 866 556 7083