To achieve this goal, the claims consultant focuses on four main duties:
1. Advocacy – representing your interest in the event of a loss;
2. Coordination – ensuring your interests are protected during the course of a claim;
3. Monitoring – forwarding documents and ensuring the claims process is running smoothly; and
4. Advising – informing you of developments.

We will work with you to improve the efficiency and effectiveness of your claims management program. Our services are tailored to your specific needs and will typically include:

• Timely reporting of claims to insurers and directing their attention to coverage;
• Assist in preparation of the claim;
• Provide detailed policy interpretations;
• Act as liason between you and insurers/their representatives;
• Assist in resolution of coverage issues when needed;
• Assist in negotiation process with insurers/their representatives;
• Pursue advances on interim payments;
• Maintain and interpret financial records of loss information;
• Design and implement internal/external claims procedures;
• Facilitate selection of third party administrators, lawyers, and other service providers; and
• Organize and deliver educational seminars on claims-related topics.

Our claims consultants have developed excellent working relationships with loss adjusters and claims managers in all major insurance markets. Similar relationships have been developed with legal, accounting, and engineering experts—ensuring that your claims will be handled in an effective and efficient manner. Our expertise is recognized, as is our ability to vigorously seek fair settlements on behalf of our clients. When this expertise is combined with our credibility in the claims industry, we are uniquely equipped to act as forceful and effective advocates on your behalf.

We practice full transparency throughout the claims process providing both you and the insurer full access to loss information and settlement strategies—enabling mutual trust. Both parties are then focused on working the claim together rather than pursuing separate and time-consuming agendas.

Marsh has a claims reporting service which is available 7 days a week, 24 hours a day.
Your best interest is our top priority and, with in mind, our claims consultants strive to exceed your expectations.