Marsh Canada’s Hospitality and Gaming Practice provides risk management solutions based on in-depth knowledge of the risk exposures facing corporations in Canada—and around the world.

As a hospitality and gaming client of Marsh Canada, you are drawing from the full breadth of Marsh & McLennan Companies’ expertise and service solutions. Marsh has built its business model around practices dedicated to industry specialization. Marsh Canada’s Hospitality and Gaming Practice focuses on industry-specific needs allowing us to provide customized client solutions.

Your key business issues may include:

• Business Continuity/Crisis Management
• Capital Management and Economic Uncertainty
• Construction Wrap-Up
• Cost of Risk Transfer
• Food and Alcohol Safety
• Guest Liabilities
• Loss Control
• Mergers and Acquisitions
• Operating Cost Management
• Property/CAT Exposures
• Regulatory Change
• Workforce Planning

And a host of other emerging issues given the rapidly changing global business environment. Here are a few examples of how your Marsh Canada advisor can keep your business ahead of the risk curve.

Cost of Risk Transfer

The hospitality industry—especially restaurant and pub operations—is a fiercely competitive industry, where organizations join and depart from the marketplace at seemingly quick succession based on changes in consumer trends, fashions, and tastes. Adequate protection of you and your assets from liabilities (e.g. host liquor liability) at a reasonable price is of paramount concern. The insurance market for the hospitality segment has been plagued  with limited choice and volatile pricing. Responding to this need, Marsh developed an exclusive risk transfer product tailored for restaurants and pubs to ensure our clients receive some of the most cost-effective insurance programs available. In addition, Marsh’s Risk Control group assists our clients with loss prevention and risk management to ensure the solution and benefits go far beyond the standard risk transfer mechanism of insurance.

Food and Alcohol Safety

The potential for multi-million dollar liability claims and adverse public relations can do huge damage to a brand’s reputation—resulting in a loss of key customers, suppliers, and vendors. Marsh will assist you in creating and implementing an alcohol and food service training program in conjunction with a food emergency response network. The positive public relations effect of a company successfully managing its way through a significant adverse food or alcohol incident can result in increased business levels in the long run.

Workforce Planning

The hospitality and gaming workforce is categorized as having high turnover in an ever-decreasing labour pool. Attracting and retaining qualified employees is an ongoing challenge where poor service is a detriment to repeat business and damaging to the company brand. Marsh, in combination with our sister companies, has customized solutions to ensure that your company is operating with the right people in the right positions. From the evaluation, design, and implementation of recruitment programs, to safety training and injury management, our team of experts can help you to expand your reputation as a highly-desirable employer.